At Vinterior, we understand that communicating quickly and clearly is important when making a purchase online. This article will explain what you can do when you are having an issue with the messaging on the site. 

What can you do?

If you are experiencing an issue with the messaging on the site, here are a few things you can do:

  1. Log in and out of your account
  2. Clear your Cookies, Cache and History on your device
  3. Use Google Chrome, Firefox or Safari
  4. Update your device's software

Please email with screenshots of the error message and advise on the browser and IOS version you are using if the steps above do not work.


How issues are reported:
After you send screenshots to the Vinterior team, we can flag this issue to our technical support team so that this can be further investigated. This means that any screenshots, links to your user account and the email thread are reported. The occurrence is also reported, which notifies the tech team of the severity and priority of the bug.

Why do we do this? 
As a startup company, changes can be made from scratch, and sometimes issues may arise as a result. We appreciate your patience while these issues are investigated by our technical support team. 

Vinterior Tip:

Have a question? Email the team at or leave a message on our Chat via the Vinterior website.