vinterior

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What is Vinterior? 3

• What is Vinterior?
• Who are the Sellers on Vinterior?
• Professional Seller vs Reseller

Buying on Vinterior 7

• Buyer Protection Fee
• How can I get more details about an item?
• How do I find out about delivery?
• How do I pay for an item?
• The item I wanted is 'unavailable', what should I do?

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How does delivery work? 3

• Delivery Information
• Vinterior's EU Delivery Partnership with GoVintage
• What should I know about Brexit?

Payments 6

• What payment methods does Vinterior accept?
• Is VAT included on Vinterior items?
• Request an invoice
• How do I pay for delivery?
• Pay in 3 Instalments with Klarna on Vinterior

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How can I contact a seller? 3

• How do I find my messages?
• The messaging system isn't working?
• Vinterior's Messaging Service

Vinterior Guarantee 1

• The protection of buyers on Vinterior

Managing My Order 3

• How to request an invoice
• I have placed my order, what happens next?
• Why can’t I find my order?

Returns 2

• Am I eligible to return my item?
• I want to return my item, what is the process?

Seller Reviews 2

• How can I leave a seller review?
• Why can't I see my seller review?

Cancellation 2

• Cancelling my order
• My order was automatically cancelled?

Disputes and Escalations 1

• Why is the seller not responding?

Order updates 2

• Delivery delays
• How am I notified of order updates?

Trade Program 2

• [Trade Buyer] How to reserve an item
• What is the Vinterior Trade Program?

Trade Program Payments 3

• [Trade] Bank Transfers
• [Trade] Proforma invoice and VAT Invoice explained
• [Trade] VAT on Vinterior

Vinterior Resale 8

• Launching: Vinterior Resale
• Listing as a Vinterior Resale Seller
• Items that are not published on Vinterior
• Why was my item disapproved?
• Vinterior Resale Returns

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Vinterior Resale Delivery 6

• Vinterior Resale Delivery via Proovia
• Proovia Delivery Guidelines
• Proovia Claims Process for Damaged Items
• Vinterior's delivery sizes explained
• Proovia Delivery Postcode Exclusions

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Selling as a Professional Dealer on Vinterior 1

• How can I sell as a professional dealer on Vinterior?

Managing your orders 2

• I can't remove an item from my basket?
• I placed my order as a guest and can’t find it?

Wishlist 1

• How to make a wishlist

Vinterior Account 3

• How do I reset my password?
• How do I unsubscribe from Vinterior?
• I can't log into my Vinterior account?

Vinterior 1

• Is the website working properly?