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Knowledge base
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Brexit
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COVID-19
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Photo Shoot June 2022
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General
What is Vinterior?
3
What is Vinterior?
Who are the Sellers on Vinterior?
Professional Seller vs Reseller
Buying on Vinterior
7
Buyer Protection Fee
How can I get more details about an item?
How do I find out about delivery?
How do I pay for an item?
The item I wanted is 'unavailable', what should I do?
View all 7
How does delivery work?
3
Delivery Information
Vinterior's EU Delivery Partnership with GoVintage
What should I know about Brexit?
Payments
6
What payment methods does Vinterior accept?
Is VAT included on Vinterior items?
Request an invoice
How do I pay for delivery?
Pay in 3 Instalments with Klarna on Vinterior
View all 6
How can I contact a seller?
3
How do I find my messages?
The messaging system isn't working?
Vinterior's Messaging Service
Vinterior Guarantee
Vinterior Guarantee
1
The protection of buyers on Vinterior
Orders and refunds
Managing My Order
3
How to request an invoice
I have placed my order, what happens next?
Why can’t I find my order?
Returns
2
Am I eligible to return my item?
I want to return my item, what is the process?
Seller Reviews
2
How can I leave a seller review?
Why can't I see my seller review?
Cancellation
2
Cancelling my order
My order was automatically cancelled?
Disputes and Escalations
1
Why is the seller not responding?
Order updates
2
Delivery delays
How am I notified of order updates?
Trade Program
Trade Program
2
[Trade Buyer] How to reserve an item
What is the Vinterior Trade Program?
Trade Program Payments
3
[Trade] Bank Transfers
[Trade] Proforma invoice and VAT Invoice explained
[Trade] VAT on Vinterior
Selling on Vinterior
Vinterior Resale
8
Launching: Vinterior Resale
Listing as a Vinterior Resale Seller
Items that are not published on Vinterior
Why was my item disapproved?
Vinterior Resale Returns
View all 8
Vinterior Resale Delivery
6
Vinterior Resale Delivery via Proovia
Proovia Delivery Guidelines
Proovia Claims Process for Damaged Items
Vinterior's delivery sizes explained
Proovia Delivery Postcode Exclusions
View all 6
Selling as a Professional Dealer on Vinterior
1
How can I sell as a professional dealer on Vinterior?
Technical
Managing your orders
2
I can't remove an item from my basket?
I placed my order as a guest and can’t find it?
Wishlist
1
How to make a wishlist
Vinterior Account
3
How do I reset my password?
How do I unsubscribe from Vinterior?
I can't log into my Vinterior account?
Vinterior
1
Is the website working properly?
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