vinterior

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COVID-19 0

Photo Shoot June 2022 0

What is Vinterior? 2

• What is Vinterior?
• Professional vs Individual Sellers

Buying on Vinterior 8

• How can I get more details about an item?
• How do I pay for an item?
• How to make a wishlist
• Service Fee
• The item I wanted is 'unavailable', what should I do?

View all 8

How does delivery work? 3

• Delivery Information
• What should I know about Brexit?
• Sustainable Packaging

Payments 5

• What payment methods does Vinterior accept?
• Is VAT included on Vinterior items?
• Getting a VAT Invoice
• Pay in 3 Instalments with Klarna on Vinterior
• Pay in 30 Days with Klarna on Vinterior

How can I contact a seller? 3

• How do I find my messages?
• The messaging system isn't working?
• Vinterior's Messaging Service

Managing My Order 5

• How can I leave a seller review?
• I've placed an order, what happens next?
• Why can't I see my seller review?
• Why can’t I find my order?
• Why is the seller not responding?

Returns 2

• Am I eligible to return my item?
• I want to return my item, what is the process?

Cancellation 2

• Cancelling my order
• My order was automatically cancelled?

Order updates 1

• Delivery delays

About the Vinterior+ Trade Buyer Programme 6

• What is the Vinterior+ Trade Programme?
• What are the benefits of Vinterior+?
• How do I apply to become a Vinterior+ member?
• What marketing opportunities are available for my firm through Vinterior+?
• How do I access my Vinterior+ discount & benefits?

View all 6

Trade Buyer FAQ's: Purchasing & Checkout 6

• [Trade Buyer] How can I reserve an item?
• [Trade Buyer] Bank Transfer Payments
• [Trade Buyer] What is a proforma invoice?
• [Trade Buyer] How do I know if VAT is included?
• Where do I find my VAT invoice?

View all 6

Individual sellers 15

• Individual Seller's
• Listing as an Individual Seller
• Items that are not published on Vinterior
• Why was my item disapproved?
• Returns as an Individual Seller

View all 15

Delivery for Individual sellers 5

• Delivery via Proovia
• Proovia Delivery Guidelines
• Proovia Claims Process for Damaged Items
• Vinterior's delivery sizes explained
• Proovia Delivery Postcode Exclusions

Selling as a Professional Dealer on Vinterior 1

• How can I sell as a professional dealer on Vinterior?

Managing your orders 2

• I can't remove an item from my basket?
• I placed my order as a guest and can’t find it?

Vinterior 4

• How do I report a technical problem?
• How do I unsubscribe from Vinterior?
• I can't log into my Vinterior account?
• Is the website working properly?