Returns, made simple
At Vinterior, we know that even the most beautiful piece might not feel quite right once it arrives. That’s why we offer a 14-day return window, giving you time to decide. You can return any item within 14 days of delivery, no questions asked.
If your item arrives damaged or defective, you have up to 30 days from delivery to request a full refund or, where possible, a repair or replacement. We’re here to make things right.
How can I create a return?
- Log in to your Vinterior account.
- Hover on My Account (located on the top right-hand corner).
- Select My Orders.
- View Order
- Select Create Return.
- Get in touch with the seller to organise the return. Vinterior will prompt the seller to provide you with a return address.
Who is in charge of the return shipping?
You are in charge of the return: The costs of delivery (inbound and outbound delivery costs) are non-refundable unless Vinterior finds that the item was damaged in transportation or determines the listing was inaccurate, misleading, or misrepresented the item.
Which items cannot be returned due to a change of mind?
Items that are personalised, bespoke, or made-to-order to specific requirements.
We would only be able to accept the return of items made to order if the item delivered was not up to standard.
Good to know:
A seller may refuse a return of an item if it has been altered in any way.
If an item is returned to the seller damaged or in an unsuitable condition, Vinterior will not be able to process the refund, and the seller may have to send it back to you.
Vinterior Return Shipping Tips:
Vinterior strongly advises you to use an insured shipper for returns to avoid any non-refundable damages.
Vinterior and sellers cannot be held responsible if an item of furniture cannot gain access to or does not fit in its intended space. Therefore, we strongly recommend that you measure all access areas before making a purchase.
Have a question regarding a return?