To initiate the cancellation of your item, please follow the instructions below: 


  1. Log in to your account

  2. Select My Account (located on the top right hand corner)

  3. Click on My Orders

  4. View Order (If you have more than one order, please check your order number which will be on the confirmation email that was sent to you)

  5. Click Create Cancellation

Your request will then be reviewed and you will be contacted as soon as the seller has confirmed that the item has not been dispatched.


For further information, please read our Cancellations and Returns policy

Important to know

When the item on the order is marked as ‘Dispatched’, then you are not entitled to a refund of the original delivery fee and will be responsible for organising and paying the return delivery fee.


Have a question? Email the team at or leave a message on our messenger app via the Vinterior website.