Klarna is a payment option that allows you to pay in 3 instalments to make it easier for you to shop for good quality pre-loved and vintage for the good of our planet.
FAQs
Who is Klarna?
Klarna is a payment service that helps you buy what you want or need. Right now, over 100 million people worldwide use Klarna at over 200,000 online stores.
How does Pay in 3 instalments work?
Klarna’s Pay in 3 instalments is a credit product that lets you spread the cost of your purchases over 3 equal payments. Klarna will take the payments from your debit or credit card directly so you don't have to worry about missing a payment. Klarna will take the first payment when you make the purchase, the second 30 days later and the final payment 60 days from your purchase date. You can see your past and future payments anytime using the Klarna app.
How much can I pay for using Pay in 3?
You can pay using pay in 3 with Klarna for any orders over the price of £35 and under £1,500.
Am I eligible for Pay in 3 instalments?
You must be at least 18 years old and a UK resident to use Klarna’s credit products, including Pay in 3 instalments. When you choose Klarna they will also check the information you provide and your financial situation.
Can I have multiple Pay in 3 instalments orders at the same time?
Yes, you can. If you see Klarna Pay in 3 instalments when you checkout, then the payment option is available to you. Every time you use Pay in 3, Klarna will check to see whether you can use Pay in 3 again for each additional purchase.
What does Klarna consider when reviewing my application?
Klarna offers Pay in 3 instalments based on several factors, such as the purchase amount and previous order history. You can improve your chances of being offered Pay in 3 instalments by providing your full name and accurate address details and arranging to ship to your registered billing address. All orders are assessed individually. Just because you have been accepted for Pay in 3 instalments before does not mean it will be offered for every order. In turn, if your application for Pay in 3 instalments is denied, it does not mean it will be denied for future orders.
What do I need to provide when I make a purchase?
If you want to purchase something using Klarna’s Pay in 3 instalments, you'll need to share your phone number, email address, current billing address, and credit or debit card details. If Klarna needs to talk to you urgently, they'll use your shared phone number. For any other information, Klarna needs to share this with you, and they'll send this to your email address.
Will a credit search take place?
When you use Pay in 3 instalments, Klarna will perform a credit search. This means Klarna will look at certain information in your credit report to decide whether to approve your purchase.
How do I make repayments to Klarna?
Klarna will take your Pay in 3 instalments payments from the debit or credit card you shared when you purchased. Klarna will take the first payment when you make your purchase, the second payment after 30 days and the final payment 60 days from the day you purchase. You can see both past and future payments using the Klarna app.
Can I pay before the due date?
Yes. Just go to the Klarna app or log onto Klarna.com/uk.
Is my payment information safe?
Payment information is processed securely by Klarna. No card details are transferred to or held by Vinterior. All transactions take place through connections secured with the latest industry-standard security protocols.
How do I know Klarna has received my payment?
Klarna will notify you by email and push notification when a payment is due and when you have made or missed a payment. You can always check the status of your order and payments in the Klarna app or by logging in at www.klarna.com/uk.
What happens if I don’t pay for my order on time?
Pay in 3 instalments is a credit product, and you must make your scheduled payments to Klarna. If Klarna cannot collect your payment on the scheduled due date, Klarna will make a further attempt to collect payment seven days later automatically. Should this next payment attempt fail, Klarna will make a final attempt to collect payment seven days later. They may continue to attempt to collect overdue and currently due payments on subsequent due dates or invoice you separately for the unpaid total. Klarna may also share information about your missed payments with credit reference agencies. This means you may find it difficult or more expensive to use Klarna or other lenders' credit products in the future. Full details can be found in the Klarna terms and conditions here.
What happens if I don’t pay for my order?
If you don't make payments, you will be in arrears, as Pay in 3 is a credit product. Klarna may then share information about your missed payments with credit reference agencies. This means you may find it difficult or more expensive to use Klarna or other lenders' credit products in the future. Klarna may also refer any debt to a debt collection agency. This agency will collect the debt on behalf of Klarna. Also, if the debt is referred to a debt collection agency Klarna will share this information with credit reference agencies.
I've received a statement but have not yet received my goods?
If you have not received your goods, please contact us at Vinterior to check your order and delivery status. You can also contact Klarna’s Customer Service so that they can postpone the due date on your payment or put the order on hold in the Klarna app while you wait for the goods to arrive.
What happens if I cancel or return my order?
As soon as Vinterior has confirmed with Klarna that your cancellation/return has been accepted, Klarna will cancel any future scheduled payments and refund any amounts due. You will see the return in the Klarna app immediately.
I have cancelled my order. How long will it take until I receive my refund?
As soon as the store has registered your cancellation or return, the refund will normally be processed within 5 business days.
I have asked for a refund. How will I be refunded?
Refunds will be returned to the debit or credit card originally used at checkout.
What happens to my statement when I returned the goods?
Once Vinterior has received the return, and Klarna has received our confirmation, Klarna shall refund any payments collected and cancel any future scheduled payments. You can always monitor your order's status in the Klarna app.
What happens to my statement when I have returned part of my order?
Once Vinterior has received the partial return, and Klarna has received our confirmation, an updated statement with an adjusted payment schedule will be sent to you by Klarna. You can always monitor your order's status in the Klarna app.
I haven’t received an email with my statement/payment information.
You can log in to the Klarna app or at www.klarna.com/uk, where you will find all your orders and payment schedule information.
I still have questions regarding payment. How can I get in touch?
Visit Klarna app Klarna’s Customer Service page for a full list of FAQs, live chat and telephone options.
Klarna’s Pay in 3 instalments credit agreements are not regulated by the FCA. Use of these and any missed payments may affect your ability to obtain credit from Klarna and other lenders. 18+, UK residents only. Subject to status. T&Cs apply.
Please visit Klarna's site for more information on their T&Cs and Privacy Policy.