Your right to return
Under Consumer Law, you’re entitled to return an item and receive a refund when buying online. At Vinterior, you can request a return within 14 days of receiving your order.
Some exceptions apply, which are outlined below. Once your return request is approved, you'll be responsible for arranging the return. We recommend doing so promptly to keep the process smooth and straightforward.
Which items cannot be returned due to a change of mind?
Items that are personalised, bespoke, or made-to-order to specific requirements.
We would only be able to accept the return of items made to order if the item delivered was not up to standard.
Good to know:
A seller may refuse a return of an item if it has been altered in any way.
If an item is returned to the seller damaged or in an unsuitable condition, Vinterior will not be able to process the refund, and the seller may have to send it back to you.
Vinterior Tip:
- You can find further information regarding returns via our Returns Policy on Vinterior.
- If you have any questions regarding returns, please email the Vinterior team at info@vinterior.co, or leave a message on our Chat via the Vinterior website.