If you cannot find your order on the Vinterior, it is likely because you check out as a guest buyer without making an account on the platform. This means that your order will not be connected to a Vinterior account and that you cannot contact the seller to communicate with them regarding your order.


Having a Vinterior account allows the following;
  • Communication with the seller
  • Seeing the status of your order
  • The ability to create wish lists

Steps to log into Vinterior to view your order:

It's very easy to connect your order to a Vinterior account; just follow the instructions in your confirmation email for your order and do the below;
  • Find the confirmation email with the subject title ‘Your Vinterior order has been updated - Number of Order’.
  • Find “Create an Account” in the email instructions.
  • Set up your Vinterior account, and your order will automatically be there (it might take a few minutes to update).
  • Email info@vinterior.co if you have any problems finding your order, and we can quickly fix this for you.

Vinterior Tip:

For guidance on how to contact a seller, please see the following article ifClick Here