What is our Buyer Protection Fee?

This is a small fee that helps us maintain the level of service you receive at Vinterior and the quality of the products you see on the platform whilst helping you to shop with confidence and peace of mind. This is a fee that is added to all purchases made on Vinterior and is unremovable. 

  • We provide a money-back guarantee should the item not meet the description provided.
  • While rare, we understand that accidents can happen during shipping. Should an item be damaged in transit, we are committed to finding an amicable solution for all parties involved.
  • All items are fully authenticated and have been carefully curated by our team of experts.
  • Our customer service team is here to help. We’re always on hand to respond to enquiries within 15 business hours.

How do I know how much the Buyer Protection Fee will be for my order?

The buyer protection fee will be calculated and shown on the checkout page prior to you making payment. The fee is calculated as 3% inc VAT of the total order cost.

Buyer protection is non-refundable except in case of cancellation or return of a faulty good.