Buying online can be daunting, especially when your item of interest is fragile and high in value. 


What can the Vinterior team do for you if you make payment through the platform?


  • We reply to all your enquiries within 15 hours through

  • If your item is damaged in transit or misleading: we can assist in finding an amicable solution for all parties involved.

  • Your payment through Vinterior is protected: should there be a dispute, your funds are in a safe place.

  • If the seller not replying: We can send them an email, message, text or call if needed.

What is the 14-day guarantee?

If you are a consumer based in the UK or the EU, you can return an item within 14 days of receiving the goods. Once the seller confirms that the item has been received in the same condition, your refund for the item price will be processed.

Vinterior Note:

Please note that the following types of items are non-refundable unless they arrive damaged or are found to be misleading: Items that are personalised, bespoke or made-to-order to your specific requirements.

If you have any questions, please feel free to contact the team at or leave a message on our Chat via the Vinterior website.