How to send an item and make sure it's insured
Please do not wrap your item so that Proovia fully insures it. If you must pack your item, please pack it in front of a Proovia driver and have them photograph the process. You must also follow the packing advice laid out in this article to make sure that your item will be insured.
Below is a table explaining your item's insurance cover per packaging level:
| Packaging | Insurance Cover |
|---|---|
| Unwrapped furniture | Insured |
| Wrapped furniture | Requires at least one layer of cardboard to be insured. Bubble wrap/plastic wrapping alone is not enough. |
| Small packaged items | Insured if the item is wrapped as per the guidelines below, and the box is visibly damaged from the outside |
Some general packaging advice if you have to pack your item:
- Use a rigid box with flaps intact
- Wrap all items separately
- Use strong tape designed for shipping
- Double-box fragile items with 8 cm of cushioning in and around the smaller box
- Try to use environmentally friendly packaging materials and keep packaging waste to a minimum.
Packaging advice by item type:
Furniture:
- If you are packaging furniture, it must always be boxed
- Do not send furniture with exposed armrests, legs, or only parts wrapped in bubble wrap/paper, as they may be broken or cosmetically damaged
- Ensure bracing, e.g. thick cardboard supports, are always used between the legs of the item so they cannot break under pressure/be compressed together
- Ensure the item's wheels, feet, legs, armrests, back, headrest, corners, edges, and table surfaces are packaged in bubble wrap and cardboard. This eliminates cosmetic damage and prevents the piercing of the external box
- Make sure that the surfaces of items are covered to prevent scratches
- Take special care when packing materials like marble, glass, and mirrored surfaces, as these are particularly fragile.
Decorative items:
- Wrap each item in multiple layers of bubble wrap
- Place each wrapped item into an individual inner cardboard container
- Wrap smaller boxed items again with bubble wrap and seal them with self-adhesive tape
- Place all boxed and wrapped items into a larger, outer solid cardboard box
- Surround the inner items with cushioning material (such as polystyrene chips) to eliminate movement and protect the items from impacts
- Close the outer container with multiple layers of solid tape
- Place 'Fragile' labels on all sides of the outer box.
Good examples of internal packaging materials:
- Bubblewrap
- Foam sheeting
- Cardboard – used as support structures
- Polystyrene peanuts/chips – eliminating movement of packaged items.
Liability:
Please take pictures of your items' external and internal packaging before Proovia collects them. If you need to raise a claim for any damage in transit, these pictures will prove that you followed Proovia's packaging requirements above and should not be held liable as per Proovia's T&Cs.