This article explains Vinterior's delivery partnership with the UK furniture delivery company, Proovia, for our individual sellers.


How does delivery via Proovia work? 

  • All individual seller items will be automatically booked for delivery via Proovia -No sign-up needed!
  • Buyers will see the following rates depending on the delivery size of your listing: medium £50, large £60, and extra-large £80 items.
  • Proovia will reach out to you directly to arrange collection from you and deliver it to your buyer.
  • You’ll receive a tracking link for your item that will be shared with the buyer and automatically updated.
  • We'll pay Proovia on your behalf (less our commission).


What does Proovia promise individual sellers?

  • Item collection in 48hr
  • Delivery to buyers in less than 7 days (Mon-Sat)
  • Premium support 7 days a week
  • Vinterior will automatically book deliveries - the seller doesn't have to do anything.
  • Fixed delivery prices for buyers based on our delivery size grid with competitive rates for medium £50, large £60, and extra-large £80 items.


What items can be shipped with Proovia?


FAQs

Do I need to sign up to use Proovia?

No, all medium, large or extra-large items will be automatically booked with Proovia.


What are the T&Cs?

By choosing to ship your items via Proovia, you are agreeing to Proovia's T&Cs and to comply with their packaging guidelines.


Do I need to add delivery prices?

No, we will add Proovia's correct delivery price to your listing for you.


Will the order be tracked?

Yes, you will receive a tracking number that will automatically be updated. It will also be shared with the buyer.


As an individual seller, who do I need to contact if I need support with a delivery job?

Proovia will answer all your delivery questions at [email protected] and +44 121 314 2780. Payment and cancellation questions should go to Vinterior as it is now.


The buyer got in touch with questions regarding the delivery - who should I contact?

Proovia will always be able to assist you better as they can provide live updates. You can also direct the buyer to get in touch with Proovia directly.


How do payments work?

Delivery payments will be handled between Vinterior and Proovia.


How can I provide feedback on Proovia's delivery service?

Your feedback is essential for the success of the partnership. Please send it to [email protected].

How should I pack my items?

Please read Proovia's packaging guidelines here (5-minute estimated read).

How can I raise a claim for damage in transit?

Please read our claims process for damaged items here (2-minute estimated read).