If you are having trouble accessing the site correctly there are a few things you can do:

 

  • Have you tried logging out and back into your account?

  • Have you cleared the data on your browser or tried using an alternative browser? The browsers we recommend are Google Chrome, Firefox or Safari

  • Is your device updated to the latest software? 

  • Have you tried rebooting your device?

 

If those steps do not work, email info@vinterior.co. Send screenshots of the error message and advise on the browser and IOS version you are using.

 

How bugs are reported

 

After you send screenshots to the Vinterior team, we can then make a formal report to the Tech team. 

This means that any screenshots, links to your user account and to this email thread are reported. The occurrence is also reported which notifies to the tech team the severity and priority of the bug.

 

Why do we do this?

 

As a startup and Tech company, changes can be made from scratch and sometimes the odd issue overlaps with another which did not previously exist. 

 

We really appreciate your patience while these issues are reported and investigated by the tech team. 


Have a question? Email the team at info@vinterior.co or leave a message on our Chat via the Vinterior website.