Occasional delays can happen when it comes to furniture delivery. Weather disruptions, customs inspections, and courier hold-ups are just a few of the factors that may affect your timeline.
Please note that since sellers rely on third-party couriers to get your item to you safely, some delays may be beyond their control. That said, your seller should keep you informed and provide updates on your order’s progress throughout.
How can I communicate with a seller about delivery?
Review the delivery information left by the sellers on the confirmation of the order. Sellers often give a delivery lead time, and Vinterior will have sent you an email update with this information.
Let the seller know well in advance if you have any special delivery requirements: a one-man, two-man, white-glove or multi-story apartment delivery service.
If you agreed on a delivery date with the seller and it needs to be changed, let the seller know as soon as possible via Vinterior.
How can I find out why my order is delayed?
Ask the seller for an update through your Vinterior inbox.
Ask the seller for the shipment's tracking information or the courier’s number.
Vinterior Tip:
If the seller does not reply within 48 hours, you can click the “Generate Report” button found on the conversation via Vinterior, and the Vinterior team will be notified to assist you with your order. Alternatively, you can always email info@vinterior.co, and a member of our team will then contact the seller if necessary.