Delivery delays can happen from time to time with furniture. This is because deliveries depend on several variables, such as delays with bad weather or a package being held for inspection by Customs.
Please note that some delays are outside a seller’s control, as they use third-party courier services to ensure your item arrives safely. However, you should be notified of any delays by the seller, and kept up to date on your order's progress.
How can I communicate with a seller about delivery?
Review the delivery information left by the sellers on the confirmation of the order. Sellers often give a delivery lead time, and Vinterior will have sent you an email update with this information.
Let the seller know well in advance if you have any special delivery requirements: a one-man, two-man, white-glove or multi-story apartment delivery service.
If you agreed on a delivery date with the seller and it needs to be changed, let the seller know as soon as possible via Vinterior.
How can I find out why my order is delayed?
Ask the seller for an update through your Vinterior inbox.
Ask the seller for the shipment's tracking information or the courier’s number.
If the seller does not reply within 48 hours: you can click the “Generate Report” button found on the conversation via Vinterior, and the Vinterior team will be notified to assist you with your order. Alternatively, you can always email email@example.com, and a member of our team will then contact the seller if necessary.