Delayed deliveries with furniture can happen from time to time.


It is best that everyone is notified and kept up to date. 

 

Please note that delays are outside the seller’s control, as they use third-party courier services to ensure your item arrives safely. 

 

Tips to handle delivery delays:

 

  1. Ask the seller for updates on the order conversation via Vinterior

  2. Ask the seller for tracking information or the courier’s number

  3. If the seller does not reply within 48 hours: you can click the “Generate Report” button found on the order conversation via Vinterior and the Vinterior team will be notified to get in touch

 

If the seller is still not updating you, you can email info@vinterior.co . We will send the seller a message, email, text or a call if necessary. 

 

Requesting a special delivery date:

If you agreed with the seller on a date for delivery and it needs to be changed, let the seller know as soon as possible on the order. 

 

  1. Log in to your Vinterior account.

  2. Go to "My Orders" and click on the relevant order.

  3. Click "Contact Seller”

  4. Leave your request there and see if it would not be inconvenient for the seller.

  5. When the seller replies, it will leave a thread so you can come back to it for reference. You should also be notified via an automated Vinterior email when the seller gets in touch.

 

If the seller is still not updating you, you can email info@vinterior.co . We will send the seller a message, email, text or a call if necessary.