Prior to the sale you may have questions about the items dimensions, pictures, quantity… This is great, we encourage you to ask as many questions as you need.
To do so, please engage with the seller directly (as Vinterior does not have the products).
You can click on “Ask the seller a question” and start a conversation with the seller.
Already made the order?
- Log in to your Vinterior account.
- Go to My Inbox in the top right hand corner dropdown option list
- Go to My Orders and click on the relevant orders
- Click "Create thread" or "See Thread"
Need to send some photographs?
- Attach the photographs with the ‘Choose File” button next to the “Send” button directly on the Vinterior platform via the conversation.
- Please do not send them via email via the automated notification you will receive for any messages.
When the seller replies, it will leave a thread so you can come back to it for reference. You should also be notified via an automated Vinterior email when the seller gets in touch