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Knowledge base
What's new?
Brexit
0
COVID-19
0
Photo Shoot June 2022
0
General
What is Vinterior?
2
What is Vinterior?
Professional vs Individual Sellers
Buying on Vinterior
5
How can I get more details about an item?
How do I pay for an item?
Service Fee
The item I wanted is 'unavailable', what should I do?
What is Vinterior's price match guarantee?
How does delivery work?
2
Delivery Information
What should I know about Brexit?
Payments
6
What payment methods does Vinterior accept?
Is VAT included on Vinterior items?
Getting a VAT Invoice
Pay in 3 Instalments with Klarna on Vinterior
Pay in 30 Days with Klarna on Vinterior
View all 6
How can I contact a seller?
3
How do I find my messages?
The messaging system isn't working?
Vinterior's Messaging Service
Vinterior Guarantee
Vinterior Guarantee
1
The protection of buyers on Vinterior
Orders and refunds
Managing My Order
2
I've placed an order, what happens next?
Why can’t I find my order?
Returns
2
Am I eligible to return my item?
I want to return my item, what is the process?
Seller Reviews
2
How can I leave a seller review?
Why can't I see my seller review?
Cancellation
2
Cancelling my order
My order was automatically cancelled?
Disputes and Escalations
1
Why is the seller not responding?
Order updates
1
Delivery delays
Trade Buyer Program
Trade Buyer Program
2
[Trade Buyer] How to reserve an item
What is the Vinterior Trade Program?
Trade Buyer Program Payments
3
[Trade Buyer] Bank Transfers
[Trade Buyer] Proforma invoice and VAT Invoice explained
[Trade Buyer] VAT on Vinterior
Selling on Vinterior
Individual sellers
14
Individual Seller's
Listing as an Individual Seller
Items that are not published on Vinterior
Why was my item disapproved?
Returns as an Individual Seller
View all 14
Delivery for Individual sellers
7
Delivery via Proovia
Proovia Delivery Guidelines
Proovia Claims Process for Damaged Items
Vinterior's delivery sizes explained
Proovia Delivery Postcode Exclusions
View all 7
Selling as a Professional Dealer on Vinterior
1
How can I sell as a professional dealer on Vinterior?
Technical
Managing your orders
2
I can't remove an item from my basket?
I placed my order as a guest and can’t find it?
Wishlist
1
How to make a wishlist
Vinterior Account
3
How do I report a technical problem?
How do I unsubscribe from Vinterior?
I can't log into my Vinterior account?
Vinterior
3
Buyer Investment Perks
Is the website working properly?
Launching: Individual Sellers
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