COVID-19

How to buy on Vinterior during the full or partial lockdown linked the COVID-19 pandemic

Can I purchase the item and get delivered after the lockdown?
Most sellers are flexible with deliveries during the lockdown.  Please contact the seller to enquire about delivery and see if it is possible for them t...
Thu, 26 Mar, 2020 at 2:11 PM
What are the recommended practices to buy on Vinterior during the COVID-19?
Shop locally: Use the country filter to shop in your country and minimise the risk of delays at the border. Before buying: Contact the seller using the ‘A...
Thu, 26 Mar, 2020 at 2:11 PM
What are the measures taken by Vinterior?
Vinterior’s employees have been working fully remote since the 11th March (mainly from London) and are operating as normal. In order to minimize the ris...
Thu, 26 Mar, 2020 at 2:11 PM
What are the measures taken by sellers?
Our 1,700 sellers, located across Europe, are doing their very best to operate with minimum disruption while following their national authority’s instructio...
Thu, 26 Mar, 2020 at 2:10 PM
Are your Customer Services running as usual?
Our priority at Vinterior is to ensure the safety of our employees and our community. We are taking the necessary steps to help flatten the curve as we cont...
Thu, 26 Mar, 2020 at 2:10 PM
Can I still purchase items from sellers based in Italy and France?
You can indeed still purchase items based in Italy and France but expect delayed deliveries due to the full lockdown.  We strongly recommend you get in ...
Thu, 26 Mar, 2020 at 2:12 PM
Are doorstep/no-contact deliveries available at request?
We strongly recommend that you communicate with our sellers to arrange the details of the delivery of your order to request a doorstep delivery.  Simply...
Thu, 26 Mar, 2020 at 2:12 PM
Should I be concerned about touching an order I have received or collected?
Public Health England (PHE) and the NHS have advised that it is highly unlikely that coronavirus (COVID-19) can spread through packages and food. It is curr...
Thu, 26 Mar, 2020 at 2:14 PM
Are deliveries running on time?
As travels are currently regulated throughout parts of the world, there might be delays in delivery.  We recommend you source from local dealers to minimiz...
Thu, 26 Mar, 2020 at 2:14 PM
How do I return my order if I’m self-isolating?
As for any other returns, please request the return on Vinterior within 14 days after the delivery and follow the return policy. To organise the return,...
Thu, 26 Mar, 2020 at 2:17 PM