You've made your Vinterior order. What next?


This article looks at; 


1. The different statuses of your order : Placed, Confirmed, Dispatched

2. Logging in as a guest for your order

3. Tips to have the best Vinterior experience



1.  The different statuses of your order : Placed, Confirmed, Dispatched



Status of order : Placed to Confirmed 

  • After you have placed your order, the seller will confirm availability of the item and add the shipping costs (within 72 hours). 
  • This is where the seller finds a courier quote and input it into the order which will then charge the buyer's card, unless a pre-sale agreement was made for the delivery to be free or for the item to be collected for example.
  • When the seller has confirmed the order and added shipping costs, the buyer will receive a confirmation email for their order outlining the shipping amount and payment method. 

(Shipping costs are charged to the payment card used to make the purchase.)



Status of order : Confirmed to Dispatched


  • The seller will update the status of the delivery to Dispatched. You will be notified via email.
  • This will be sent via an email under the subject title “Your Vinterior order has been updated - ORDER REFERENCE NUMBER”




2.  Logging in as a guest for your order


If you cannot find your order on the Vinterior website, this is because you logged in as a guest. This means it is not connected to a Vinterior account, and that if the seller left any messages you will not have received any notification.
 
Having a Vinterior account allows the following;
 
  • Communicate with the seller
  • You can view the status of your order
  • Create wish lists

It's very easy to connect your order to a Vinterior account, follow the instructions in your confirmation email for your order and do the below;

  • Find the confirmation email, with the subject title ‘Your Vinterior order has been updated - Number of Order’
  • Find “Create an Account” in instructions
  • Set up the Vinterior account and your order will automatically be there (it might take a few minutes to update)
  • Email info@vinterior.co if you have any problems finding your order, and we can fix this for you



3.  TIPS TO HAVE A SMOOTH AND SUCCESSFUL ORDER


  1. Log in to your Vinterior account

  2. Hover on My Account (located on the top right hand corner)

  3. Select My Orders

  4. View Order (if you have more than one order, please check your order number which will be on the confirmation email that was sent to you)

  5. Click “Contact Seller” to ask the seller for updates or to provide an update

  6. Ask the seller for tracking information or the courier’s number

  7. If the seller does not reply within 48 hours: you can click the “Generate Report” button found on the order conversation via Vinterior and the Vinterior team will be notified to get in touch

  8. Email info@vinterior.co if you have any problems