You may struggle getting an answer from a seller, here are the main reasons:

  • Getting the answer to your question might take some time

  • The seller is momentarily unavailable (Weekend, holidays…)

  • The simply seller forgot to get back to you


Sellers are expected to reply to you within 24 hours and most of them do. For those who don’t we sincerely apologise and assure you that we monitor their performances.

Tips to get an answer from the seller:


  • Write on Vinterior platform: Ensure that you have a thread of correspondence to the seller via Vinterior so that we can help if needed.

  • Check the email sent to you by Vinterior: Sellers sometimes leave delivery information at confirmation. All these details are on your Vinterior emails.


Steps to contact the seller:

  1. Log in to your Vinterior account.

  2. Go to "My Orders" and click on the relevant order.

  3. Click "Contact Seller”

  4. Leave your request there. When the seller replies, it will leave a thread so you can come back to it for reference. You should also be notified via an automated Vinterior email when the seller gets in touch.

If the seller does not reply within 48 hours: you can click the “Generate Report” button found on the order conversation via Vinterior and the Vinterior team will be notified to get in touch


Alternatively, email and we can send the seller a message, email, text or a call if necessary.