1. Are doorstep/no-contact deliveries available at request?

We strongly recommend that you communicate with our sellers to arrange the details of the delivery of your order to request a doorstep delivery. 


Simply let them know that you wish to have a “no-contact delivery” when you contact them. Most of them are able to accommodate this request with their shippers.


Important to know

Please note that in the UK, drivers are allowed to deliver furniture and that trucks will not be stopped by the authorities. You should therefore not have any delivery restrictions in the UK - Update from the 14th April


2. Should I be concerned about touching an order I have received or collected?


Public Health England (PHE) and the NHS have advised that it is highly unlikely that coronavirus (COVID-19) can spread through packages and food. It is currently understood that these types of viruses cannot survive for long on objects such as letters or parcels. 


If you still have concerns about receiving deliveries, please see the guidance from the PHE & NHS advising people to wash their hands more often than usual using soap and hot water for at least 20 seconds. You can also allow 24hours before unpacking the item.


Important to know


Please note that in the UK, drivers are allowed to deliver furniture and that trucks will not be stopped by the authorities. You should therefore not have any delivery restrictions in the UK - Update from the 14th April