This article looks at


1. What you receive after confirming your purchase 

2. How to contact the seller.

3. The different types of delivery chosen by the sellers

4. Where to find delivery information on the listing.

5. Finding details provided by the seller on your order:

 


 

1. What you receive after confirming your purchase


After you have placed your order, the seller will confirm availability and add the shipping costs (within 72 hours).

 

When the seller has confirmed the order and added shipping costs, you will receive a confirmation email for your order outlining the shipping amount and payment method.

 

Shipping costs are charged to the payment card used to make the purchase.

If you disagree with the delivery cost, you can cancel the order before it is dispatched. For any specific requirements or questions, please contact the seller directly.

 

2. How to contact the seller


Steps to contact the seller:


  1. Log in to your Vinterior account.
  2. Go to My Inbox in the top right hand corner dropdown option list

    or

  3. Go to My Orders and click on the relevant orders
  4. Click "Create thread" or "See Thread"

    Need to send some photographs?

  5. Attach the photographs with the ‘Choose File” button next to the “Send” button directly on the Vinterior platform via the conversation. 
  6. Please do not send them via email via the automated notification you will receive for any messages.

 When the seller replies, it will leave a thread so you can come back to it for reference. You should also be notified via an automated Vinterior email when the seller gets in touch


 

3. The different types of delivery chosen by the sellers

Knowing the type of delivery for your item is important to ensure that you are prepared to receive your item and that you know your item is left in the best and most trusted hands.

 

Some of our sellers choose to deliver the item personally to you. Some of our sellers choose to use commercial couriers. 

 

Types of couriers often used on Vinterior

  • Curbside service. This is the most popular and common service as it is the most affordable price.

  • White glove service

  • 1 man service

  • 2 man service

  • Personally delivered from the seller

  • Commercial service such as AnyVan or MagicMovers

 

 

4. Where to find delivery information on the listing


 

Before placing your order:

  1. Click “Ask the Seller a Question” on the listing to agree on a fixed delivery price and service.

  2. State to the seller your personal requirements, such as whether you live in a multi-story apartment or whether you need assistance to carry the item in your home.




5. Where can I find delivery information?

 

 

Finding delivery details on the listing:

 

You can find this information on the listing of your item.

 

 

 

 

 

 

6. Finding details provided by the seller on your order


After the seller has received your Placed order and Confirmed it, they will update the order with delivery information. 

This will be sent via an email under the subject title “Your Vinterior order has been updated - ORDER REFERENCE NUMBER”