Who can sell as an individual on Vinterior?
This feature is currently for UK-Mainland-based individual sellers selling to UK buyers via Vinterior. There are no upfront or monthly fees to sell on Vinterior as an individual seller.
Individual seller commission (UK):
We only charge a 24% (including VAT) when you sell. This is charged on the item price. Click here to sign up.
Please note: This rate applies to individual (non-professional) sellers only. Professional sellers can benefit from a different commission structure (e.g. 17% / 10% tiered rates).
What items can I list?
We accept quality pre-owned furniture pieces; contemporary, vintage, and antique. All listings are reviewed by our professional team before being introduced to buyers.
All items listed by individual sellers must pass our curation guidelines and be categorised as 'Medium', 'Large', or 'Extra-Large' as per our delivery size category grid. We currently cannot accept any small accessory items from individual sellers. Items must be priced between £50 and £5,000
How can I create a listing?
You can list an item any time using our quick and easy listing form, which you can access here after logging into your account. For top tips on creating your listing, please read this article here.
How will buyers contact me?
Buyers can contact you directly to ask questions about the item or make you an offer. Here are some guidelines to offer a great customer experience:
Try your best to answer enquiries promptly, and don't leave the buyer without a reply
Don't share your contact details
Be polite and friendly
If the information helps other users => edit your listing to add it.
If you don't have the answer yet => acknowledge the message and give a timeline for the reply.
Try to create an experience that you'd like when shopping for yourself. When one seller provides excellent service, it benefits the entire Vinterior community.
What happens after I've made a sale?
Confirm your sale: Once the buyer has paid for an item, you'll be notified of the sale. At this point, you'll be asked to confirm whether the item is still available.
We'll arrange the delivery of your sale: After you confirm the order, you'll be contacted by our delivery partner, Proovia, within 48 hours. They'll arrange to collect the item from you at a convenient time and then deliver it to your buyer.
Please note: by agreeing to sell on Vinterior, you agree to our 14-day returns policy for all buyers, and you can read more about our full Returns Policy here.
Can I offer free delivery or collection?
At the moment, and to keep our Vinterior community safe, this is not something we currently offer.
How will I be paid for my sales?
Individual sellers will be paid 30 calendar days after marking an item as dispatched, with payments paid out on the next Friday.
To receive payments for your sales, you'll need to set up our payment system partner Stripe Connect:
Sign into your account
Go to the Payment Information section and click the enable stripe connect button.
Please follow the on-screen instructions and make sure each field is completed accurately.
Stripe will need to confirm your account via SMS, so please have your mobile to hand.
Need help with something?
If you have questions about a specific order, enquiry, or your account, you can contact our customer service team for support at [email protected].